Popscorngift (“we,” “us,” or “our”) operates the website at popscorngift.my. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and what choices you have. It applies to information collected through our website, by email, and by phone.
By using our website or placing an order, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of information:
Information you give us directly
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (payment method, card type, and transaction details; full card numbers are handled by our payment providers and are not stored by us)
- Order details, including items purchased, order value, and delivery preferences
- Any information you include when you contact us by email, phone, or our website contact form
Information collected automatically
- IP address
- Browser type and version
- Device type, operating system, and screen information
- Browsing history on our website, including pages viewed, time spent, and links clicked
- Referring URL and exit pages
- Cookie data and similar tracking technologies
- Approximate location derived from IP address (city/state level)
Information from transactions
- Order history and purchase records
- Payment status and refund records
- Return and customer service records
2. How We Use Your Information
We use the information we collect for these specific purposes:
Order processing and shipping
- To confirm and process your order
- To process payment through our payment providers
- To pack and ship your order
- To send order confirmation, shipping, and delivery updates
- To provide tracking information
Customer service and after-sales support
- To respond to your emails, phone calls, and contact form submissions
- To handle returns, refunds, and delivery issues
- To answer product and order questions
- To keep records of your inquiries and our responses
Website optimization and data analysis
- To understand how visitors use our website
- To improve page layout, content, and site performance
- To measure the effectiveness of our site and marketing
- To detect and prevent fraud, abuse, and security issues
Legal and operational purposes
- To comply with applicable laws and regulations
- To enforce our Terms of Service
- To maintain business and accounting records
We do not sell your personal information. We do not use your information for purposes other than those listed above without your consent.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to keep your cart working, remember your preferences, and analyze site traffic. Cookies we use include:
- Essential cookies: required for the website and checkout to function
- Analytics cookies: help us understand how visitors use the site
- Preference cookies: remember settings such as language or region
You can disable cookies in your browser settings. If you disable essential cookies, checkout and cart features may not work properly.
4. How We Share Information
We share personal information only with service providers that help us run our business, and only to the extent necessary:
- Payment processors: to process payments and refunds securely
- Shipping carriers: to deliver your order and provide tracking
- Email and communication providers: to send order confirmations, shipping updates, and respond to inquiries
- Analytics providers: to analyze website usage and improve our site
- Legal authorities: when required by law, subpoena, or court order, or to protect our rights and safety
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We keep personal information only as long as needed for the purposes described in this policy:
- Order and transaction records: retained as required for accounting, tax, and customer service purposes
- Customer service correspondence: retained for up to 3 years
- Website analytics data: retained according to our analytics provider’s settings, generally up to 26 months
- Marketing consent records: retained until you withdraw consent
When information is no longer needed, we delete or anonymize it.
6. Data Security
We use reasonable technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmitted through our website
- Payment processing through PCI DSS-compliant providers
- Restricted access to personal data to staff who need it to perform their jobs
- Secure storage of order and customer records
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and will notify you if a breach affects your rights.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to legal retention requirements
- Object to or restrict certain processing
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email info@popscorngift.my with your request. We respond within 30 days. We may ask you to verify your identity before processing your request.
You can opt out of marketing emails by using the unsubscribe link in any marketing email we send. Order confirmation and shipping emails are not marketing and cannot be opted out of while you have an active order.
8. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Third-Party Links
Our website may contain links to third-party sites, such as payment providers or carriers. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
10. International Visitors
Our website is operated in the United States. If you access it from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
11. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be posted on this page. Continued use of our website after changes means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Popscorngift
315 Greene Road
Warminster, PA 18974-4471
United States
Email: info@popscorngift.my
Phone: +1 267-467-5247
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST